At The Rabbit Company, we are committed to shipping your order quickly, discreetly, and reliably. Please review our shipping policy below before placing your order.
Orders placed before 2:00 PM EST, Monday through Friday, are eligible for same-day shipping.
Orders placed after 2:00 PM EST, on weekends, or on holidays will ship the next business day.
Shipping options and estimated delivery times will be displayed at checkout.
Delivery times may vary depending on the carrier, destination, weather, holidays, or other delays outside of our control.
All orders are shipped in discreet packaging for customer privacy. Product details are not displayed on the outside of the package.
Once your order ships, tracking information will be emailed to the address used during checkout.
Please allow time for tracking updates to appear after the carrier receives the package.
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided, the order may be delayed, returned, or require additional shipping fees to reship.
The Rabbit Company is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.
If your package is missing or delayed, please contact the shipping carrier directly first. Our support team will do our best to assist when possible.
Some orders may ship separately depending on product availability, warehouse location, or inventory status.
If your order ships in multiple packages, tracking information will be provided when available.
International shipping may be available to select countries.
Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
International delivery times may vary depending on customs processing and carrier availability.
For hygiene and safety reasons, we do not accept returns or exchanges on used, opened, worn, washed, or tried-on items.
Returned items must be unused, in original condition, and in original packaging when applicable.
If your product arrives damaged or defective, please review our warranty program for next steps:
Once an order has been submitted, we may not be able to modify or cancel it after processing has begun.
Please contact us as soon as possible if you need assistance with your order.
If you have any questions about shipping, tracking, or your order, please contact our support team here:
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