General FAQs
-
How do I order a replacement charger?
You can find official Rabbit Company charging cables at our partner site The Sensual Spot. Click here for more information.
-
What will appear on my credit card statement?
"Online Shop" will show on your credit card statement after your purchase has been processed.
-
Can I make a special order for an item that is not on your site
Yes, call support or email support with your request and we will notify you within 24 hour of availability.
-
Do you have more details (i.e. descriptions) on this item?
All the information available is detailed on each product page. In certain instances, we may be able to provide more details if needed.
-
Can you tell me the status of my order?
All information on your order can be found by through the Order Status link under your account on the top of any web page.
-
Why didnt I receive an email confirmation?
Email confirmations are sent to you after your order has been placed and shipped. We also send email notifications if there are any problems in processing your order. Please check your spam/junk folder as well, sometimes our emails accidentally end up there.
-
My order has not arrived yet, can you tell me the status?
Our policy is to wait 15 business days before declaring a United States order lost. We wait 30 business days for international shipments. If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, please contact us, and include your order date and order number in your correspondence.
-
How do I retrieve my password?
You can reset your password by visiting the Password Reset page.