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"Online Shop" will show on your credit card statement after your purchase has been processed.
Yes, call support or email support with your request and we will notify you within 24 hour of availability.
All the information available is detailed on each product page. In certain instances, we may be able to provide more details if needed.
All information on your order can be found by through the Order Status link under your account on the top of any web page.
Email confirmations are sent to you after your order has been placed and shipped. We also send email notifications if there are any problems in processing your order. Please check your spam/junk folder as well, sometimes our emails accidentally end up there.
Our policy is to wait 15 business days before declaring a United States order lost. We wait 30 business days for international shipments. If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, please contact us, and include your order date and order number in your correspondence.
You can reset your password by visiting the Password Reset page.